1. I would like to book an Airport Transfer

1. How to book an airport transfer
Booking an airport transfer is simple. Choose your pickup and drop-off locations, select the date and time, specify the number of passengers and luggage, and select the vehicle type. After completing your payment, you will receive a confirmation email with all booking details.

2. What details do I need to provide when booking?
You will need to provide:

• Full name and contact information

• Pickup location (airport terminal, hotel, home, etc.)

• Flight number and arrival/departure time

• Number of passengers and luggage

• Any special requests (child seat, extra stops, wheelchair access)

3. How early should I book before my flight?
We recommend booking at least 24 hours in advance to ensure vehicle availability. For night flights or peak travel periods, booking 48 hours ahead is ideal.

4. Can I book a transfer for someone else?
Yes, you can book for a family member, guest, or client. Simply provide the passenger’s details during booking. You can also include your own contact information to receive updates.

5. What happens after my booking is confirmed?
After confirmation, you will receive an email with:

• Transfer details

• Pickup instructions

• Driver name and contact (if assigned)

• Vehicle information
  You will also receive reminders closer to your transfer time.

6. How to contact support before booking
You can contact support via email, phone, or live chat. Our team is available to answer questions, provide vehicle recommendations, and accommodate special requests like VIP or group transfers.

7. Airport pickup instructions (Arrivals)
Upon arrival, your driver will meet you at the arrivals hall holding a sign with your name. Flights are tracked automatically, so your driver adjusts pickup time in case of delays. Always double-check your meeting point for multi-terminal airports.

8. Airport drop-off instructions (Departures)
Your driver will pick you up at the specified location and drop you at your terminal and check-in area. For international flights, schedule pickup at least 3 hours prior; for domestic flights, 2 hours prior is recommended.

9. Hotel & home pickup guide
For hotel pickups, drivers meet outside the main entrance unless otherwise specified. For homes or apartments, provide access instructions such as entry codes or parking information to avoid delays.

10. What types of vehicles are available?
We offer a variety of vehicles:

• Sedan: Up to 3 passengers, light luggage

• SUV: Families or heavier luggage

• Minivan: Groups up to 7 passengers

• Luxury vehicles: Premium option for business or VIP travelers

• Minibus: For large groups or events
  All vehicles are insured, licensed, and operated by professional drivers.

2. I already have an Airport Transfer

1. How to find my driver at the airport
Your driver will meet you at the arrivals hall holding a sign with your name. If your flight is delayed, the driver adjusts their arrival time automatically using real-time flight tracking. Always check your booking confirmation for the exact meeting point.

2. Driver contact information
You will receive the driver’s name and phone number once assigned. You can contact your driver directly for guidance, locating them at the pickup point, or any last-minute requests.

3. What happens if my flight is delayed?
We monitor all flight arrivals. If your flight is delayed, your driver will adjust the pickup time at no additional cost. Contact support in case of extreme delays.

4. What to do if I cannot find my driver
Contact the driver immediately using the provided phone number. If needed, reach out to customer support for assistance.

5. How to check or update my booking details
View or update details via your confirmation email or booking dashboard. Updates are allowed up to 6 hours before pickup.

6. Luggage policy
Standard allowance: 1 suitcase and 1 carry-on per passenger. Inform us about oversized luggage during booking.

7. Child seats availability
Available upon request. Provide child’s age and weight for correct seat.

8. Traveling with animals
Small pets allowed if booked in advance. Large pets may require vehicle upgrades.

9. Group transfers information
Select minivan or minibus for larger groups. Book early to ensure availability.

10. Nighttime transfers & early morning pickups
Available with possible extra charges. Confirm pickup time and driver in advance.

11. What is included in the fare?
Fare includes vehicle, driver, basic luggage handling, tolls, and taxes. Extras may cost more.

12. Requesting an extra stop
Inform the driver or support. Extra stops may increase fare.

13. Extra waiting time explained
Minor delays included. Longer waits may incur charges.

14. What to do if the driver cancels
You will be notified immediately. A replacement driver will be assigned. Contact support for urgent help.

15. Emergency contact guidelines
Call the driver first; if unavailable, contact customer support (24/7) using the details in your confirmation.

3. Changes & Cancellations

1. How to change pickup time

Modify via confirmation email or contact support. Free up to 6 hours before pickup. Late changes may incur fees.

2. How to change pickup location
Update via dashboard or support. Provide full address and instructions at least 6 hours before pickup.

3. How to cancel my airport transfer
Cancel via email link, dashboard, or support. Early cancellations receive full refund; late cancellations may incur fees.

4. Cancellation policy

• Free cancellation: Up to 24 hours before pickup

• Partial refund: 6–24 hours before pickup

• No refund: Less than 6 hours before pickup or if driver departed

5. How to request a rebooking
Contact support or use dashboard to select a new transfer. Confirmation email with updated details will be sent.

4. Payments & Refunds

1. Accepted payment methods

Major credit cards, Apple Pay, Google Pay, and secure online payments. Cash may be accepted in select locations.

2. How to get a receipt or invoice
Automatic email receipt after payment. Formal invoices available via dashboard or support.

3. Refund policy
Refunds available based on cancellation policy. Amount depends on timing and conditions.

4. How long does a refund take?
3–7 business days. Confirmation email sent when processed.

5. Payment errors – what to do?
Contact support with booking reference, payment method, and error details.

6. Promo codes & discounts
Apply at checkout. One code per booking unless specified. Validity and expiration apply.

5. Hourly Ride

1. What is an hourly ride?

Private, flexible ride where you hire a driver and vehicle for a set number of hours with multiple stops for sightseeing or errands.

2. Recommended routes & popular attractions
Suggested routes include landmarks, neighborhoods, and scenic spots. Fully customizable.

3. Custom rides – how to request one
Specify start/end points, desired stops, and duration. Our team confirms driver availability and plans itinerary.

4. Duration & pricing
Book 2–8 hours. Price based on hours, vehicle type, and special requests. Extra hours may incur charges.

5. Photo stops & sightseeing options
Drivers can stop for photos or short visits. Additional stops may affect fare.

6. Multilingual drivers
Specify preferred language at booking for smooth communication.

7. Airport to city panoramic ride
Use hourly rides for airport transfers with sightseeing stops.

8. How to book an hourly ride
Book online or via support. Provide pickup location, hours, vehicle type, and stops. Receive confirmation with driver details.

9. Adjusting your schedule during the ride
Modify stops or route via driver. Extra hours billed at hourly rate.

10. Safety and comfort
All vehicles are maintained, insured, and driven by trained drivers.

6. I am a Driver

1. How to register as a driver

Submit driver’s license, ID, vehicle registration, insurance, and background check. Access driver dashboard after approval.

2. Driver requirements
Must be 21+, have valid license, clean record, and comply with local regulations.

3. Vehicle requirements
Licensed, insured, well-maintained vehicles suitable for passengers and luggage.

4. How payouts work
Processed weekly/biweekly. Statements available in dashboard.

5. How to receive trips
Receive requests in real-time, accept or reject based on availability.

6. How to manage your schedule
Set availability in dashboard. Unavailable hours block trip assignments.

7. Ratings & quality standards
Maintain professionalism to achieve high ratings, improving ride priority.

8. Professional behavior expectations
Be courteous, safe, and respectful. Violations may result in suspension.

9. Airport pickup procedures
Track flights, arrive early, display passenger name, assist with luggage.

10. Support & driver hotline
24/7 assistance for ride issues, app problems, or emergencies.

11–20. Additional driver articles
Include managing cancellations, handling special requests, maintenance, training, earnings optimization, app usage, emergency procedures, compliance, group rides, and privacy.

7. I am a Dispatcher / Partner

1. How to access the dispatcher dashboard

Login provides access to manage bookings, monitor vehicles, and communicate with drivers.

2. How to create or modify a booking
Enter passenger details, locations, date/time, and vehicle type. Update existing bookings if needed.

3. How to manage client transfers
Track rides, assign drivers, monitor progress, and update passengers.

4. API connection & integration
Automate scheduling with API. Documentation and support provided.

5. Monthly invoicing
Access, download, or print invoices via dashboard. Payment terms in agreement.

6. Monitoring fleet performance
View ride completion, driver ratings, response times, and feedback to optimize operations.

7. Handling cancellations & rescheduling
Adjust bookings and notify passengers and drivers. Follow refund policies.

8. Managing multiple locations
Configure multiple pickup/drop-off sites for recurring or corporate clients.

9. Assigning drivers manually or automatically
System assigns drivers automatically based on proximity and availability. Manual assignment possible.

10. Reporting issues and support
Contact support 24/7 for technical, operational, or emergency issues.

11. Training resources for dispatchers
Tutorials, manuals, and videos ensure compliance and smooth client service.

12. Security and data privacy
Protect client and driver information. Access is role-based; sharing outside authorized personnel is prohibited.